Software Services:

Prestige can assist with all system configuration services:

• Data collection on legacy systems
• Recommendations on new system design and best feature usage
• Implementation of new system configuration
• System upgrade & technical support services
• Produce & complete user acceptance test
• Technical support & MAC services

Prestige are also able to design, configure & test new call centre installations to ensure  best call routing, correct announcements, minimise call waiting and thus assist with maintaining healthy call statistics.

“I would like to let you know the great job the Software Associates have been doing.

I have worked with Sara, Paula and Lorraine on multiple occasions and would like to say they are doing a fabulous job.

They are very prompt and courteous, on top of any changes that need made and everything gets done right in a very timely manner.

I cannot say enough about them!”

Jim, Senior Project Manager-Thrupoint USA

“I would like to say a Big ThankYou for all the help and assistance that Karen has given me during this project. She enabled me to establish a Dial Plan that will not only be used for these contact centres but will also support future expansions to include other sites .....”

Wes, PM, BT Global Solutions

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